Legal

Refund Policy

Last updated October 11, 2026

30-day money-back guarantee

We want you to feel confident working with KKUMVIA. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order using the email on your receipt, or contact us through our contact page or your client portal messages and we'll help.

Monthly support plans

You can cancel a monthly Back-Office or Website Hosting & Updates plan at any time; cancellation stops future billing. The 30-day guarantee above applies to each payment.

More information

Refunds are also subject to Paddle's Refund Policy and your rights under applicable consumer law.

Questions? Contact KKUMVIA. See also our Terms, Refund Policy and Privacy Notice.